Shiji Review Pro, the guest experience management software company, has recently published its Guest Experience Benchmark for the second quarter of 2023. The Benchmark is based on 3 million hotel reviews and 9 million review comments from 9,500 hotels in the Asia Pacific region, Europe, Latin American and the Caribbean, the Middle East, Africa, and North America. Additionally, the report offers…

Through this deal transaction, the international consultancy offering communications, marketing, PR, and customer experience services expands its business in the luxury and high-impact tourism segments. The acquisition comes weeks before the celebration of Forward_MAD 2023 in Madrid, which will be supported by the City Council of the Spanish capital. In the third edition of this event, local and regional artisans,…

Although accelerated by the beginning of the pandemic, Wellness was already a growing trend of the hospitality industry with many ramifications, not in vain the Global Wellness Institute has been bringing together the brightest minds in their annual conference to discuss that topic for the last 20 years. While the trend is evident and growth is a fact, wellness has…

Forward_Travel has received a Technology Innovator Award for the “Most Pioneering Travel & Technology Business Community” in 2022 by Innovation in Business, a British publication that strives to highlight the role of organizations, companies and individuals who are changing their industries through innovative solutions and forward-focused mindsets. “Forward_ was born to create an international community of tourism professionals eager to…