Shiji Review Pro, the guest experience management software company, has recently published its Guest Experience Benchmark for the second quarter of 2023. The Benchmark is based on 3 million hotel reviews and 9 million review comments from 9,500 hotels in the Asia Pacific region, Europe, Latin American and the Caribbean, the Middle East, Africa, and North America. Additionally, the report offers…

Through this deal transaction, the international consultancy offering communications, marketing, PR, and customer experience services expands its business in the luxury and high-impact tourism segments. The acquisition comes weeks before the celebration of Forward_MAD 2023 in Madrid, which will be supported by the City Council of the Spanish capital. In the third edition of this event, local and regional artisans,…